Effective Date: [September 15 2026]
Ember Ascend Logistics ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit our website or use our services.
By using our website or submitting information to us (including through our quote request or contact forms), you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
When you request a quote, contact us, or otherwise interact with our website, we may collect:
- Name, company name, email address, and phone number
- Shipment details, including origin, destination, cargo type, and weight/volume
- Any message or additional information you choose to share with us
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referring URLs
- General location information inferred from your IP address
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website (such as maintaining your session and language preference) and, where enabled, to analyze site traffic through tools like Google Analytics. You can control or disable cookies through your browser settings; note that some parts of the site may not function properly without them.
Third-Party Services
Our website may use Google reCAPTCHA to help prevent spam submissions. Use of reCAPTCHA is subject to Google's own Privacy Policy and Terms of Service.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Provide, coordinate, and manage freight, logistics, and related services you request
- Communicate with you about your shipments, our services, or your account
- Improve our website, services, and customer experience
- Detect, prevent, and address fraud, spam, or security issues
- Comply with legal, regulatory, and contractual obligations
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
- Carriers, customs brokers, and logistics partners as necessary to arrange, coordinate, and fulfill the shipping or logistics services you request
- Service providers who perform functions on our behalf, such as email delivery, hosting, and analytics, and who are obligated to protect your information
- Government or regulatory authorities when required for customs clearance, legal compliance, or in response to a valid legal request
- Successors in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections
4. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal and regulatory obligations (such as customs and shipping recordkeeping requirements), resolving disputes, and enforcing our agreements.
6. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and contractual exceptions
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information in our contact page. We will respond to verified requests in accordance with applicable law.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us if you wish to exercise any applicable rights under these laws.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
As a logistics company coordinating shipments across borders, information you provide may be transferred to, stored, and processed in countries other than your own, including countries that may have different data protection laws. By using our services, you consent to this transfer, storage, and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Effective Date," and we encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.
