Track Your Shipment

How Tracking Works With Ember Ascend

Because we coordinate across multiple ocean carriers, airlines, and customs brokers on both sides of the border, we don't route every client through a single generic tracking widget that only tells part of the story. Instead, once your shipment is booked:

• You'll receive a booking confirmation with your carrier's bill of lading or air waybill number, which can also be tracked directly on the carrier's own site.
• Your account manager sends proactive updates at key milestones: booking confirmed, departed origin, arrived destination port, and customs cleared.
• For anything in between, or if you haven't heard from us in a while, use the form on this page and we'll get you a same-day answer.

Fastest Way to Get an Update

If you already have your account manager's direct contact, that's always the fastest path. If not, submit the form and it routes straight to our operations team.